BOOKING AND PAYMENT

Full payment is required when booking. A booking is confirmed when payment has been received and RENT A BIKE & OUTDOOR has issued a booking confirmation.

CANCELLATIONS BY THE CUSTOMER

All cancellations must be made in writing by email to rentabike@rentabike.fo. The cancellation is effective from the time we receive it.

BICYCLE RENTALS

• If the booking is cancelled at least 48 hours before the rental start time, the customer will receive a full refund. Any non-refundable payment processing or administration fee will be deducted from the refund and clearly specified.
• If the booking is cancelled less than 48 hours before the rental start time, or in case of a no-show, no refund will be given.

GUIDED DAY TOURS

• More than 7 days before the tour: full refund.
• Between 2 and 7 days before the tour: 50% of the tour price will be refunded.
• Within 48 hours of the tour or in case of a no-show: no refund.

PACKAGE TOURS

• More than 21 days before the package begins: full refund.
• Between 8 and 21 days before the package begins: 50% of the package price will be refunded.
• Within 7 days of the package start date or in case of a no-show: no refund.

CHANGES OR UNUSED SERVICES

Changes requested by the customer are subject to availability and may result in a price difference.

No refund is given for unused rental days or services if the customer returns the bicycle early, arrives late, becomes ill or otherwise chooses not to complete the booked rental or activity. We strongly recommend suitable travel and cancellation insurance.

WEATHER AND SAFETY

Weather in the Faroe Islands can change quickly. Rain, wind or poor weather forecasts do not automatically result in cancellation.

For bicycle rentals, no refund or price reduction is given due to weather if the booked bicycle remains available.

For guided tours, RENT A BIKE & OUTDOOR and the guide make the final decision regarding safety. We may change the route, starting time, duration or type of activity when necessary because of weather, road or trail conditions, access restrictions or other safety considerations.

If we cancel an activity before it begins because it cannot be carried out safely, the customer will be offered an alternative date or activity. If no suitable alternative can be agreed, the amount paid for the cancelled activity will be refunded.

MINIMUM NUMBER OF PARTICIPANTS

From June to August, individual guests may book scheduled weekly tours at the regular per-person price.

From September to May, scheduled weekly tours require at least two paying participants in total. Participants may come from separate bookings.

If the minimum number has not been reached, the booking remains provisional. We will first offer another tour or date. The customer may also choose to pay for two participants to confirm the original tour. If neither option is accepted, the amount paid will be refunded in full. We will provide a final decision no later than 48 hours before departure.

Private tours have a minimum charge equivalent to two participants throughout the year.

TRAVEL INSURANCE

All participants must have valid travel insurance appropriate for the booked activity. The insurance should cover illness, accidents, medical treatment, evacuation, cancellation and personal belongings.

Any expenses that are not covered by the participant’s insurance remain the participant’s responsibility, except where RENT A BIKE & OUTDOOR is legally liable.

ACTIVITY RISKS AND LIABILITY

Cycling, mountain biking, hiking and trail running involve inherent risks that cannot be completely eliminated. Participants are responsible for choosing an activity suitable for their health, fitness, experience and abilities and for following the guide’s safety instructions.

RENT A BIKE & OUTDOOR holds business liability insurance covering its registered business activities.

We are responsible for personal injury or damage to property only to the extent that the loss or damage results from an act or omission for which RENT A BIKE & OUTDOOR is legally liable.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable Faroese law.

PERSONAL BELONGINGS

Participants are responsible for their personal belongings. RENT A BIKE & OUTDOOR is not responsible for loss, theft or damage to personal belongings unless the loss or damage was caused by circumstances for which we are legally liable.